Refund policy
Order Cancellation
Orders may only be cancelled within 24 hours of purchase.
A 6% cancellation fee will be deducted from the total amount paid, and the remaining balance will be refunded to the original payment method. Please allow the standard processing time for the refund to appear in your account.
No cancellations or refunds will be accepted after 24 hours of purchase.
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Exchanges & Refunds
As all outfits are made to order, we do not offer exchanges or refunds based on a customer's personal preference, change of mind, or dislike of the product.
An exchange or store credit for a future purchase will only be offered in the unlikely event that you receive a defective or incorrect item. This will only be applicable if the purchased item is unused, unworn, and undamaged, and Waqas Shah Official is notified within 48 hours of receiving the order.
Requests received after 48 hours of delivery will not be entertained.
For international customers who choose to have their order delivered within Pakistan, it is the recipient's responsibility to inspect the parcel and report any issue within 48 hours of receiving the order. After this period, Waqas Shah Official will not be liable for any exchange, refund, chargeback, or compensation.
No Exchange or Refund is applicable on:
- Unstitched items
- Ready-to-Ship items
- Discounted items
- Customized orders
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Note
Kindly note that changes to an order can only be made within 72 hours of placing the order.
We strongly advise all customers to carefully review their selected outfit, size, and colour before placing an order to avoid any inconvenience.
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Contact Us
If you have any questions regarding our Cancellation, Exchange & Refund Policy, please contact us:
Email: waqasshahofficial@gmail.com