Terms of service
TERMS OF SERVICE
Effective Date: August 2026
Welcome to Waqas Shah Official. These Terms of Service govern your use of our website, products, services, appointments, and orders.
By accessing www.waqasshahofficial.com, placing an order, making a payment, booking an appointment, or otherwise using our services, you acknowledge that you have read, understood, and agreed to these Terms of Service.
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1. ABOUT WAQAS SHAH OFFICIAL
Waqas Shah Official (“Waqas Shah,” “Company,” “we,” “us,” or “our”) is a digital-first and appointment-based fashion brand specialising in bridal, formal, festive, and semi-formal collections.
Our products may include made-to-order, made-to-measure, ready-to-wear, ready-to-ship, unstitched, customised, and sample-sale pieces.
Each order is produced according to the specifications, measurements, selections, and requirements confirmed by the customer.
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2. ACCEPTANCE OF TERMS
These Terms apply to all purchases and services provided by Waqas Shah Official, whether an order is placed:
- Through our website
- Through WhatsApp
- Through email
- Through an appointment
- Through social media
- Through our physical location
- Through any other official Company communication channel
By placing an order, the customer confirms acceptance of these Terms.
Any customer-specific terms or conditions will not apply unless expressly agreed to by Waqas Shah Official in writing.
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3. DEFINITIONS
For the purposes of these Terms:
Customer means the person placing or paying for an order.
Made-to-Order means an outfit produced specifically after an order has been placed.
Made-to-Measure means an outfit produced according to measurements provided or confirmed by the customer.
RTW / Ready-to-Wear means an outfit produced in standard sizes.
Ready-to-Ship means an outfit that is already completed and available for dispatch.
Unstitched means fabric or an unstitched outfit supplied without final stitching.
Customized Order means an order involving customer-requested modifications, specifications, measurements, colours, designs, or other changes outside the standard product presentation.
Order Confirmation means confirmation issued through an invoice, payment confirmation, WhatsApp, email, or another official communication channel.
Completion Date means the date on which the garment is completed by the Company and does not necessarily mean the dispatch or delivery date.
Business Day means a day other than a public holiday or official business closure day.
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4. PRODUCTS AND PRODUCT PRESENTATION
We make every reasonable effort to display our products accurately.
However, customers acknowledge that:
- Colours may vary between screens and actual fabric.
- Handcrafted embroidery may contain minor variations.
- Placement of embroidery, embellishments, motifs, borders, and handcrafted details may vary slightly.
- Fabric texture and finish may vary depending on availability and production.
- Handmade work is not expected to be perfectly identical from one piece to another.
Such reasonable variations do not automatically constitute a defect.
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5. PRICES AND QUOTATIONS
All prices displayed or quoted by Waqas Shah Official are subject to change before an order is confirmed.
Quotations may be affected by:
- Fabric costs
- Embroidery and embellishment costs
- Labour and production costs
- Exchange-rate fluctuations
- Taxes and duties
- Shipping costs
- Availability of materials
Unless otherwise stated in writing, quotations are generally valid for 7 days.
An order becomes commercially binding only after payment and official order confirmation.
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6. ORDER CONFIRMATION
An order may be considered confirmed once one or more of the following has occurred:
- Required payment has been received.
- An official invoice has been issued.
- The Company has confirmed the order through WhatsApp or email.
- Production has commenced following payment.
The Company reserves the right to decline or cancel an order where there is a legitimate operational, payment, fraud, availability, or production-related reason.
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7. PAYMENT TERMS
Payment requirements may vary according to the type of order.
Unless otherwise agreed in writing:
Bridal Orders
A 50% advance payment may be required to commence production, with the remaining balance payable before delivery or dispatch.
Formal / Festive Orders
100% advance payment may be required.
Ready-to-Ship Orders
Full payment is required before dispatch.
Fast-Track Orders
Fast-track orders require 100% advance payment.
The applicable payment structure communicated to the customer at the time of purchase will prevail.
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8. ORDER CANCELLATION
Orders may only be cancelled within 24 hours of purchase.
If a cancellation is approved within the 24-hour cancellation window:
- A 6% cancellation fee will be deducted from the total amount paid.
- The remaining eligible balance will be refunded to the original payment method.
- The refund will be processed within the applicable processing period of the payment provider.
After 24 Hours
No customer-requested cancellation will be accepted after 24 hours of purchase.
Once the cancellation window has expired, production, material procurement, embroidery, cutting, stitching, packaging, or other order-related work may have commenced.
Accordingly, the order becomes non-cancellable.
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9. ORDER CHANGES
Customers may request changes to an order within 72 hours of placing the order.
Requests may include, where technically and operationally possible:
- Size or measurement corrections
- Colour selection
- Certain product details
- Other order specifications
All requested changes are subject to Company approval.
After 72 hours, changes may not be possible because production or material preparation may already have commenced.
Any approved change that results in additional production, material, embroidery, alteration, or shipping costs will be charged separately to the customer.
Changing an order does not extend or reset the original delivery timeline.
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10. MEASUREMENTS
For made-to-measure orders, the customer is responsible for providing accurate measurements.
Measurements must be provided according to the measurement instructions supplied by Waqas Shah Official.
Customers should not independently add extra margin, ease, or seam allowance unless specifically instructed by the Company.
The Company may request:
- Measurement verification
- Photographs
- Video consultation
- Additional measurements
- Confirmation of size
If incorrect measurements are provided by the customer, the Company will not be responsible for resulting fitting issues.
Any required alteration may be subject to additional charges.
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11. ALTERATIONS
Alterations are separate from the original purchase unless expressly stated otherwise.
Where an alteration is required because of:
- Customer-provided incorrect measurements
- Customer-requested fit changes
- Change of preference
- Change in body measurements after order confirmation
the customer may be responsible for alteration, material, labour, and shipping costs.
Where the Company determines that an alteration is required because of a verified manufacturing issue, the Company may arrange an appropriate remedy at its discretion.
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12. MADE-TO-ORDER PRODUCTS
Made-to-order products are produced specifically following receipt and confirmation of an order.
Because production is undertaken specifically for the customer:
- They cannot normally be resold as new stock.
- They cannot be returned because of change of mind.
- They cannot be exchanged because of personal preference.
- They cannot be cancelled after the applicable cancellation period.
Customers are strongly advised to review all product details before placing an order.
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13. READY-TO-WEAR (RTW)
Ready-to-Wear products are supplied in standard sizes.
Minor variations may occur because of:
- Fabric
- Handcrafted finishing
- Embroidery
- Colour reproduction
- Production processes
RTW products are not eligible for exchange or refund due to:
- Change of mind
- Personal preference
- Size preference
- Colour preference
- Styling preference
Any defect or incorrect-item claim must comply with the 48-hour notification requirement stated in these Terms.
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14. READY-TO-SHIP PRODUCTS
Ready-to-Ship products are completed products available for dispatch.
Ready-to-Ship products are not eligible for return or exchange due to:
- Change of mind
- Personal preference
- Colour preference
- Size preference
- Styling preference
If the product is defective or incorrect, the customer must notify Waqas Shah Official within 48 hours of receiving the order.
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15. UNSTITCHED PRODUCTS
Unstitched products are sold in their supplied condition.
No exchange or refund will be provided for:
- Customer preference
- Change of mind
- Fabric preference
- Colour preference
- Personal styling decisions
Customers must inspect the product upon receipt and notify the Company of any alleged defect or incorrect item within 48 hours.
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16. CUSTOMIZED ORDERS
Customized orders may include customer-requested changes to:
- Measurements
- Colour
- Embroidery
- Fabric
- Design details
- Length
- Sleeves
- Neckline
- Borders
- Other specifications
Customized orders are non-refundable and non-exchangeable, except where the Company determines that the item is defective or materially incorrect.
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17. FAST-TRACK ORDERS
Fast-track orders are orders requested for accelerated production or delivery.
Fast-track orders:
- Require 100% advance payment.
- Become non-refundable and non-cancellable once confirmed.
- May require proof of the event date.
- Are subject to production capacity and material availability.
Fast-track delivery dates are estimates unless expressly guaranteed in writing.
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18. CANCELLATION AND REFUND POLICY
The following cancellation and refund rules apply to all eligible orders.
Cancellation Within 24 Hours
A customer may request cancellation within 24 hours of purchase.
If approved:
6% of the total amount paid will be deducted as a cancellation fee, and the remaining eligible balance will be refunded to the original payment method.
Cancellation After 24 Hours
No customer-requested cancellation will be accepted after 24 hours.
Monetary Refunds
Except for an eligible cancellation within the 24-hour cancellation window, Waqas Shah Official does not provide monetary refunds for change of mind, personal preference, dissatisfaction with styling, colour preference, size preference, or similar reasons.
Where a verified defective or incorrect item is established, the Company may provide:
- Exchange
- Store credit
- Repair
- Partial remake
- Another appropriate remedy
at the Company's discretion and depending on the circumstances.
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19. DEFECTIVE OR INCORRECT ITEMS
In the unlikely event that a customer receives an item that is defective or materially different from the confirmed order, the customer must notify Waqas Shah Official within 48 hours of receiving the order.
The notification should include:
- Order number
- Clear photographs
- Clear description of the issue
- Photographs of the packaging where relevant
The Company may request additional photographs, videos, or a video call for verification.
The item must remain:
- Unused
- Unworn
- Unwashed
- Undamaged
- Unaltered
- Free from perfume, makeup, stains, or other signs of use
The Company will assess the claim before approving any remedy.
If a defect or incorrect item is verified, the Company may provide:
- Repair
- Exchange
- Store credit
- Partial remake
- Full or partial remake where appropriate
No cash refund is automatically guaranteed for a defective or incorrect item.
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20. 48-HOUR REPORTING REQUIREMENT
All customers must inspect their order promptly after delivery.
Any claim relating to:
- Defect
- Incorrect product
- Missing component
- Significant production issue
- Material issue
must be reported within 48 hours of receiving the order.
Requests submitted after 48 hours may not be accepted.
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21. INTERNATIONAL CUSTOMERS DELIVERING TO PAKISTAN
Where an international customer chooses to have an order delivered to an address in Pakistan, the recipient in Pakistan is responsible for inspecting the parcel immediately upon receipt.
Any defect or incorrect-item claim must be reported to Waqas Shah Official within 48 hours of delivery to the Pakistani recipient.
After the 48-hour period, Waqas Shah Official will not be responsible for claims relating to exchange, refund, chargeback, or compensation arising from issues that should reasonably have been identified during the inspection period.
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22. NON-REFUNDABLE / NON-EXCHANGEABLE ITEMS
No exchange or refund is applicable to the following, except where required by applicable law or where the Company confirms a verified manufacturing defect or materially incorrect item:
- Unstitched items
- Ready-to-Ship items
- Discounted items
- Customized orders
- Fast-track orders
- Made-to-order items
- Made-to-measure items
- Items altered at the customer's request
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23. SAMPLE SALE ITEMS
Sample Sale products are sold on the basis and condition disclosed at the time of purchase.
They may have:
- Minor wear
- Minor marks
- Display-related imperfections
- Previous fitting or showroom use
- Minor variations
Sample Sale items are non-refundable and non-exchangeable unless the Company expressly states otherwise in writing.
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24. SHIPPING AND DELIVERY
Delivery timelines are estimates unless a specific date has been expressly guaranteed in writing.
Estimated timelines may be affected by:
- Production requirements
- Customer delays
- Measurement delays
- Approval delays
- Material availability
- Courier delays
- Customs clearance
- Weather
- Government restrictions
- Strikes
- Political events
- Natural disasters
- Other circumstances beyond the Company's reasonable control
A delay does not automatically create a right to cancellation, refund, compensation, or chargeback.
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25. INTERNATIONAL SHIPPING, TAXES AND DUTIES
International customers are responsible for any applicable:
- Customs duties
- Import taxes
- VAT
- Local taxes
- Clearance charges
- Brokerage fees
- Other destination-country charges
These charges are generally separate from the purchase price unless expressly stated otherwise.
Waqas Shah Official is not responsible for charges imposed by the customer's destination country.
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26. SHIPPING RISK
Once an order has been dispatched to the customer through the selected courier or shipping provider, delivery is subject to the courier's procedures and terms.
Customers should ensure that:
- Delivery information is accurate.
- Someone is available to receive the parcel.
- The recipient checks the package promptly.
Where shipping insurance is available, customers may choose to obtain it.
The Company will reasonably assist customers in communicating with the courier regarding delivery issues, but courier delays or losses may be subject to the courier's own claims process.
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27. UNCOLLECTED OR REFUSED ORDERS
Customers are responsible for receiving their orders.
If an order is refused, abandoned, or remains uncollected:
- Additional shipping or storage charges may apply.
- The Company may attempt to contact the customer.
- The Company may cancel the order where the customer fails to cooperate.
- The Company may recover reasonable costs associated with the uncollected order.
For completed orders, the Company reserves the right to deal with abandoned or uncollected products in accordance with applicable law.
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28. FORCE MAJEURE
Waqas Shah Official shall not be liable for delays or failure to perform obligations caused by circumstances beyond its reasonable control, including:
- Natural disasters
- Floods
- Fire
- Epidemics or pandemics
- War
- Political unrest
- Government restrictions
- Strikes
- Transport disruption
- Courier disruption
- Power or infrastructure failures
- Customs restrictions
- Other extraordinary events
Where possible, the Company will make reasonable efforts to communicate material delays to customers.
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29. PRODUCT VARIATIONS
Because many of our products contain handcrafted work, reasonable variations may occur in:
- Colour
- Embroidery
- Thread
- Embellishments
- Sequins
- Pearls
- Stones
- Motifs
- Hand-finishing
- Placement of handcrafted details
These variations do not necessarily constitute defects.
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30. CUSTOMER RESPONSIBILITY
Customers are responsible for:
- Providing accurate contact information.
- Providing accurate measurements.
- Reviewing product details before ordering.
- Reviewing the selected size and colour.
- Providing correct delivery information.
- Being available to receive deliveries.
- Inspecting the order promptly upon receipt.
- Reporting eligible issues within the applicable timeframe.
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31. CHARGEBACKS AND PAYMENT DISPUTES
Customers agree to contact Waqas Shah Official first regarding any genuine order, payment, delivery, or product concern before initiating a payment dispute or chargeback.
Where a customer initiates a chargeback without first allowing the Company a reasonable opportunity to investigate and resolve a legitimate issue, the Company reserves the right to provide the relevant order records, invoices, payment confirmations, communications, production records, delivery records, and other evidence to the payment provider or financial institution.
Nothing in this clause is intended to unlawfully restrict any rights that cannot legally be waived.
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32. ANTI-FRAUD AND PAYMENT VERIFICATION
Waqas Shah Official may conduct reasonable verification procedures before accepting or fulfilling an order.
This may include verification of:
- Customer identity
- Payment details
- Billing information
- Delivery information
- Order history
- Suspicious transaction patterns
Where an order appears fraudulent or materially suspicious, the Company may delay, refuse, or cancel the order subject to applicable law.
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33. RETENTION OF TITLE
To the extent permitted by applicable law, products remain the property of Waqas Shah Official until all amounts due in relation to the order have been received.
The Company may withhold dispatch or delivery where payment remains outstanding.
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34. INTELLECTUAL PROPERTY
All intellectual property associated with Waqas Shah Official remains the property of the Company or its respective rights holders.
This includes, without limitation:
- Designs
- Logos
- Brand names
- Product photographs
- Videos
- Graphics
- Website content
- Product descriptions
- Campaign materials
- Original artwork
- Embroidery concepts
- Creative materials
No customer or third party may reproduce, copy, distribute, modify, commercially exploit, or use Company intellectual property without prior written permission.
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35. CONFIDENTIALITY
Customers may receive or view information relating to designs, production, pricing, concepts, materials, or other business information that is confidential or proprietary.
Customers agree not to disclose or commercially exploit confidential Company information without written authorization.
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36. PHOTOGRAPHY AND MARKETING
Where permitted by law and unless otherwise agreed in writing, Waqas Shah Official may photograph completed garments for:
- Portfolio purposes
- Website presentation
- Social media
- Marketing
- Editorial purposes
- Brand archives
The Company will not intentionally disclose private customer information such as payment details or personal contact information.
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37. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Waqas Shah Official shall not be liable for indirect, incidental, special, consequential, or purely economic losses arising from an order.
Where liability is legally established, the Company's liability shall, to the extent legally permissible, be limited to the amount actually paid for the relevant order.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
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38. CUSTOMER COMMUNICATION
Official communication may be conducted through:
- Email
- WhatsApp
- Telephone
- Website
- Official social media channels
- Appointment communication
Customers are responsible for ensuring that the Company has accurate contact information.
Our official customer service email is:
waqasshahofficial@gmail.com
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39. DISPUTE RESOLUTION
Customers are encouraged to contact Waqas Shah Official first so that genuine concerns can be reviewed and resolved where possible.
The preferred process is:
Customer Support → Negotiation → Mediation / Alternative Dispute Resolution → Appropriate Legal Proceedings
Nothing in these Terms prevents a customer from exercising any mandatory legal or consumer rights available under applicable law.
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40. GOVERNING LAW AND JURISDICTION
These Terms shall be interpreted in accordance with the applicable laws of Pakistan, subject to any mandatory consumer protection or other applicable laws that cannot legally be excluded.
Any dispute that cannot be resolved amicably may be referred to the competent courts or legally recognised dispute-resolution forum having jurisdiction under applicable law.
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41. SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary, and the remaining provisions shall continue to remain in effect.
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42. CHANGES TO THESE TERMS
Waqas Shah Official reserves the right to update or amend these Terms from time to time.
The version published on the website at the time of an order will generally apply to that order, subject to applicable law.
Customers are encouraged to review these Terms before placing an order.
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43. ENTIRE AGREEMENT
These Terms, together with any applicable product-specific terms, order confirmation, invoice, and written agreement issued by Waqas Shah Official, constitute the agreement between the Company and the customer regarding the relevant order.
Where there is a conflict between a general provision and a specific written order confirmation, the specific written order confirmation may prevail where expressly stated.
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44. IMPORTANT CUSTOMER NOTICE
Before placing an order, customers should carefully review:
- Product selection
- Size
- Measurements
- Colour
- Product specifications
- Delivery address
- Event date
- Order quantity
- Customization requirements
Changes to an order can only be requested within 72 hours of placing the order.
Orders may only be cancelled within 24 hours of purchase.
A 6% cancellation fee applies to approved cancellations made within the 24-hour cancellation window.
Defective or incorrect items must be reported within 48 hours of receiving the order.
After the applicable period has expired, the Company may be unable to accommodate the request.
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45. CONTACT US
For questions regarding these Terms of Service, Cancellation Policy, Exchanges, Refunds, Orders, or Customer Support:
Waqas Shah Official
Email: waqasshahofficial@gmail.com
Website: www.waqasshahofficial.com
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Last Updated: August 2026